How do you monitor negative sentiment and resolve potential conflicts in your enterprise collaboration community?
With 411Labs Sherpa, analyzing millions of content records from support forums, communities, instant messages, and emails, is an easy task. Let’s take a look at this sentiment analysis dashboard provided by Sherpa.
In this video we demonstrate one of Sherpa’s dashboards connected to five communication platforms: Slack, Microsoft Teams, Email, LoomApps and Jive. This dashboard shows the overall distribution of sentiment across all of the content from all of these platforms. It allows the community administrator to instantly detect negative content or hate speech, across all connected platforms. It also provides tons of interactive filters allowing to easily navigate all aspects of the community sentiment. Checkout the video for more details.