InSite Sample Templates – DM (Direct Message)

Welcome DM for new Users

Campaign Type: DM

Subject:
Hi, and welcome to **Insert your Jive system name here**!

Body:
Dear [[user.name.given]],
Welcome to **Insert your Jive system name here**! Your Profile is set up and you should have already received another email with your logon user ID and password. Please let us know if have not received your credentials or are having trouble logging in.

Please also ensure that you click “Join This Group” in the upper right corner of the overview page for [[invite.place.url]].

When you log on for the first time, we also encourage you to update your profile information, your profile picture and your avatar as soon as you can, as it make it much easier for you to find others and to be found. Directions on how to update all your profile information can be found in **Insert your Jive site user suport community URL Here**.

If you have any questions on the use of the site or would like to attend our short one-hour Office Hours weekly training via online meeting, please reply to the this message and myself or one of our other Community Managers will get back to you with that information.

Again, welcome to the site and we hope you participate and get the value you want from the community.

[[campaign_approver.name.given]] [[campaign_approver.name.family]]
**Insert your Campaign Approver Job Title Here**

New User after 1 Week on Site DM Template

Campaign Type: DM

Subject:
Now that you have been on **Insert your Jive system name here** for a week….

Body:
Dear [[user.name.given]],
Now that you’ve been on **Insert your Jive system name here** for a week we wanted to point you to a few more ideas and resources to help you on the site. Complete your Profile!: A complete profile with a photo, avatar and expertise will make it easier for you to be found and to connect with other site users. Instructions on updating your profile are here **Insert link to Profile Update post in the training area of your site**.

Search!: Everything on **Insert your Jive system name here** is completely indexed - even the PDFs. Use the search bar in the upper right corner of the site header to look for anything!

Like, Rate & Make Connections!: Even if you haven’t “found your voice” yet on **Insert your Jive system name here**, you can still participate. When you find content helpful, just like it or rate it. More information of Liking and Rating can be found here **Insert link to Liking and Rating post in the training area of your site**.

As always, we are here to help you personally. If you have any questions on the use of the site, are having trouble logging back on, or would like to attend our short one-hour Office Hours weekly training via online meeting, please reply to the this message and myself or one of our other Community Managers will get back to you with that information.

Again, we hope to see you and your contributions on **Insert your Jive system name here** soon.

[[campaign_approver.name.given]] [[campaign_approver.name.family]]
**Insert your Campaign Approver Job Title Here**

New User after 1 Month on Site DM Template

Campaign Type: DM

Subject:
Now that you have been on **Insert your Jive system name here** for a month...

Body:
Dear [[user.name.given]],
Now that you’ve been on **Insert your Jive system name here** for a month we wanted to point you to a few more ideas and resources to help you on the site.

@Mentioning: A lot of what users do here is point other users to other **Insert your Jive system name here** users, content and communities. Rather than copying and pasting a link to that content - in a comment, post or document, if you just type an “@” symbol and then start typing the title of the content, user or place you want to reference, and **Insert your Jive system name here** will insert a formatted hyperlink for you. More info is available here: **Insert link to @Mentioning post in the training area of your site**.

Create and post your own content!: Post your own content on the communities, group and projects you belong to! You can post questions, documents, polls, videos and others! More information on creating different types of content on the site can be found here:

Comment!: Even if you aren’t ready to post content yet on **Insert your Jive system name here**, we still want to hear from you. When you find that content was helpful, or can clarify an issue or even have questions of your own - add a comment. More information on Commenting can be found here **Insert link to Commenting post in the training area of your site**.

As always, we are here to help you personally. If you have any questions on the use of the site, are having trouble logging back on, or would like to attend our short one-hour Office Hours weekly training via online meeting, please reply to the this message and myself or one of our other Community Managers will get back to you with that information.

Again, we hope to see you and your contributions on **Insert your Jive system name here** soon.

[[campaign_approver.name.given]] [[campaign_approver.name.family]]
**Insert your Campaign Approver Job Title Here**

New User after 2 Months on Site DM Template


Campaign Type: DM

Subject:
Now that you have been on **Insert your Jive system name here** for two months….Wow!

Body:
Dear [[user.name.given]],
Now that you’ve been on **Insert your Jive system name here** for two months and are an expert, we wanted to point you to some of the more cool and advanced capabilities you can use while you are here.

Bang Apps!: Many of the Apps available on **Insert your Jive system name here** can also be used inside a document or overview page widget. In a document, just start by typing a “!” symbol. **Insert your Jive system name here** will then present you with a list of the Apps you have installed and allow you to select one. Once you have done that it will present you with a list of items in that App that you can post in your document. More info on Bang Apps can be found here: **Insert link to Bang Apps post in the training area of your site**.

Mark items as Official or Outdated!: Some content that you or other users create is “Official” or “Outdated”. In the Actions menu on content, you will see several choices to “Mark as”, including “Official” and “Outdated”. Those marks even push or pull that content up or down in search results! There are some constraints on who can change the outcome for certain content, so more info on Structured Outcomes can be found here: **Insert link to Structured Outcomes post in the training area of your site**.

Endorse your Connections!: Being able to find someone with just the right expertise you need quickly is one of the most powerful capabilities of **Insert your Jive system name here**. Now you can endorse your connections for the domain expertise they possess to help other users find the same wisdom. More info on Endorsing can be found here: **Insert link to Endorsing post in the training area of your site**.

As always, we are here to help you personally. If you have any questions on the use of the site please send a message to **Insert link to your Community Manager’s Profile** and myself or one of our other Community Managers will get back to you quickly.

[[campaign_approver.name.given]] [[campaign_approver.name.family]]
**Insert your Campaign Approver Job Title Here**

Soon to be deactivated DM Template

Campaign Type:DM

Subject:
Hi, [[user.name.given]]. Please come back to **Insert your Jive system name here**!

Body:
Dear [[user.name.given]],
We noticed that it has almost been a year since you logged on to **Insert your Jive system name here** and your account is due to be deactivated next month. When you joined **Insert your Jive system name here** it was to participate in **Insert the invited-to Place URL here**.

There is still time! If you logon to **Insert your Jive system name here** before next month the clock will be reset and you will not be in danger of being deactivated again for another year.

We actually hope that you find a lot of value of within **Insert the invited-to Place URL here** as well as the **Insert your Jive system name here** site as a whole. You will be able to collaborate, ask and answer questions and find the expert you need amongst your **Insert your Jive system user population here** fellow **Insert your Jive system name here**ers. If you have any questions on the use of the site, are having trouble logging back on, or would like to attend our short one-hour Office Hours weekly training via online meeting, please reply to the this message and myself or one of our other Community Managers will get back to you with that information.

Again, we hope to see you and your contributions on **Insert your Jive system name here** soon.

[[campaign_approver.name.given]] [[campaign_approver.name.family]]
**Insert your Campaign Approver Job Title Here**

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