InSite Sample Templates – Email

Jive System Down Message

Campaign Type: Email-Only

Subject:
**Insert your Jive system name here** is down

Body:
Dear [[user.name.given]],
The **Insert your Jive system name here** website is down. Our hosting engineers are working on the issue. We hope to have it back up shortly and will send out another email once service is restored.

Thank you for your patience,

**Insert Community Manager Given Name** **Insert Community Manager Family Name**
Community Manager, **Insert your Jive system name here**

Jive System Service Restored Message

Campaign Type: Email-Only

Subject:
**Insert your Jive system name here** system service has been restored

Body:
Dear [[user.name.given]],
The **Insert your Jive system name here** service has been restored.

Thank you for your patience during the outage,

**Insert Community Manager Given Name** **Insert Community Manager Family Name** Community Manager, **Insert your Jive system name here**

Apology email for recent Jive site bad behavior or problem

Campaign Type: Email-Only

Subject:
Our apologies for the recent **Insert issue or problem here**

Body:
Dear [[user.name.given]],
Recently, we had an issue with the **Insert your Jive system name here** **Insert issue or problem here**. We have discovered to root cause of the problem and have taken steps to see that it does not reoccur.

Please let us know if you see this behavior again, and we are sorry it happened in the first place.

Thank you for your understanding,

**Insert Community Manager Given Name** **Insert Community Manager Family Name**
Community Manager, **Insert your Jive system name here**

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