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1. In the InSite app itself, go to the Help menu – then click the Report Bug item. This will start an email to our support group using the email program designated for your device.2. Use the Support button at the bottom right of this web site to open a new support case. Complete the form and then click Send. We will respond to your case and ask additional questions via the email address you provide.
Yes, in order for DM Campaigns to work properly, either you must have “Require user connection” left unchecked in the Jive Admin Console under System/Settings/Direct Messages and Sharing, or
The Approver/Sender must be part of a User Permission Group or a User Override under Permissions/Other Content Permissions that has DM/Sharing user override checked.
We are adding new merge fields all the time. The best way to get a field added is to either click on the Support link at the bottom of this page or, within InSite – go to the Help menu, then click on “Report a Bug”.
If the field is exposed via the Jive ReST APIs, we should be able to add it quickly – usually within a couple of days. In the future we should be able to add fields from other data streams, such as the Jive Data Export Service, or calculated fields.
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